Terms of Service

These terms apply to your use of our website or app, and to any products you order through our website or app. When we refer to our “site” in these terms, we mean both our website and our app.

We may amend these terms from time to time by posting an updated version on the site. When you submit an order, the terms published at the time you submit your order will apply.

This version of these terms was published on [Insert Date]. When we update them, we will establish an archive of previous versions.

Use of Our Site

Our site is available to you free of charge. We do not guarantee that our site will be secure or free from bugs or viruses. You should use your own virus protection software. You must not misuse our site by knowingly introducing viruses or other harmful material. You must not attempt to gain unauthorised access to our site or any systems.

You may link to our site, but you must do so in a way that is fair and legal and does not damage our reputation.

Intellectual Property

We own all intellectual property rights in our site, the technology powering it, and the material published on it. These works are protected by copyright and other intellectual property rights, and those rights are fully reserved.

Product Descriptions

Descriptions of products are set out on our site. Pictures and images of the products are for illustration purposes only, and actual products may vary slightly in appearance due to factors like device display differences.

Prices

All prices are stated in pounds sterling and include VAT but exclude delivery charges, which will be provided during checkout. Prices and delivery charges may change at any time, but changes won’t affect existing orders unless pricing errors are discovered.

Stock and Product Availability

Orders are subject to stock availability. If an item is out of stock or discontinued, we will inform you by email and offer a full refund or allow you to wait for stock replenishment.

Who Can Place Orders

Our products are available only to residents of the UK (England, Scotland, Wales, and Northern Ireland). You must be at least 18 years old to place an order.

Placing an Order

You will be provided with a summary of your order before submitting it. A legally binding contract is formed when we accept your order. If we cannot fulfil your order, we will notify you by email.

Personalised Products

If you opt for a personalised product, please ensure the information you provide is correct, as we may not be able to amend the personalisation once submitted.

Payment

We accept payment via credit/debit cards and third-party services. Payments will be processed at the time of ordering. If payment is unsuccessful, we will attempt to contact you.

Delivery and Costs

Available delivery options and charges will be provided during checkout. Delivery is subject to factors beyond our control, and we do not guarantee specific delivery dates. If there are any issues, please contact us.

Our Returns Policy

Our returns policy provides details on how to return items within 30 days from delivery. This is in addition to your statutory "cooling off" rights, which allow you to cancel your order for most products within 14 days.

Statutory "Cooling Off" Rights

You have the right to cancel your order within 14 days from delivery, except for certain goods like customised products or perishable items.

Faulty Products and Your Statutory Rights

If a product is faulty or misdescribed, we offer a full refund or replacement as per your statutory rights. Faulty products can be returned for a refund, and we’ll cover the return costs for faulty items.

Liability

We are responsible for losses caused by us breaking this contract, except where the loss is unforeseeable or caused by circumstances outside our control. We are not liable for any business losses.

Events Outside Our Control

We are not liable for any delays or failures in performance caused by events beyond our control, such as extreme weather conditions or strikes.

Complaints

If you are dissatisfied with any aspect of our service, please contact us. We aim to resolve any issues promptly.

Miscellaneous

These terms are governed by UK law, and any disputes will be subject to the jurisdiction of the UK courts. If a part of these terms is found to be invalid, the rest will remain in effect.